Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and service.
What materials are used in Boardwalk Beads jewelry?
We use a variety of high-quality materials including genuine semi-precious gemstones, freshwater pearls, sterling silver, and 14k gold-filled hardware to ensure longevity and style.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Please allow an additional 2 business days for us to hand-assemble and pack your unique pieces.
Do you offer returns or exchanges?
Yes, we want you to love your jewelry. We accept returns and exchanges on unworn items in their original packaging within 30 days of delivery.
How should I care for my beaded jewelry?
To maintain their luster, avoid wearing your beads in water, salt, or chlorine. We recommend applying lotions and perfumes before putting on your jewelry and storing it in a dry place.
Can I request a custom size or design?
We love creating bespoke pieces! Please contact our design team through the 'Custom Orders' page to discuss specific lengths or unique color patterns.
Is your packaging eco-friendly?
We are committed to sustainability. All Boardwalk Beads orders are shipped in recyclable mailers and include reusable cotton pouches for jewelry storage.